We are currently experiencing sound problems on option 1 for our repairs line via our main phone line. We are working on resolving this issue as soon as possible, but in the interim period, please instead call Axis directly on 0808 1691969.

Anti-Social Behaviour - ASB

The health, safety and happiness of our customers are our top priority. We always want to provide a safe environment for people to live in, so tackling and reducing anti-social behaviour is really important to us.

To report ASB, download the Remote Reporting App. It’s free and easy to use. Go to the app store (Apple) or Google Play (Android) and search ‘Remote Reporting App’. This allows you to send attachments, such as sound recordings, photos, videos and files. Once you’ve submitted your form, you can log a new report, review your cases and change your details.

If you don't have a smartphone, you can call us on 0300 304 5000, or email info@estuary.co.uk.

Full ASB Policy

 

The Remote Reporting App QR Code has Changed

The Remote Reporting App QR Code has Changed

Our remote antisocial behaviour logging system (ReMOTE app) has been updated. This means you must now use this QR code to continue reporting to us. 

What is Anti-Social Behaviour

What is Anti-Social Behaviour?

Anti-social behaviour can be used to describe a wide range of behaviours which cause upset to others. Whether someone’s actions can be classed as anti-social behaviour relies heavily on the impact it has on other people.

Examples of anti-social behaviour can include:

  • regular noisy and/or abusive behaviour
  • vandalism
  • graffiti
  • intimidation
  • public drunkenness
  • littering
  • fly-tipping
  • illegal drug use
  • excessively barking dogs

Not Anti-Social Behaviour:

Some behaviour, even though it may cause a nuisance and feel anti-social, might not be regarded as ASB.

For example, this can include:

  • one-off parties and barbecues, providing they don’t get out of control
  • occasional noise or disturbances
  • children playing
  • occasional dog barking
  • noisy domestic appliances (like washing machines or vacuum cleaners)
  • minor vehicle repairs
  • gossip
  • arguments
  • babies crying
  • sounds of everyday living, such as opening and closing of doors or going up and down stairs
  • clashes of lifestyle, including cultural differences
  • personal differences such as staring or fallouts between children
  • comments made on social media sites

If You Feel You’re Being Affected by Anti-Social Behaviour:

If you feel you’re being affected by anti-social behaviour, please report it via the Remote Reporting app, phone or email. Before you submit a report, we encourage all residents to:

  • speak with your neighbours over smaller problems and try to come to an agreement together
  • report all crimes, including threats or acts of violence to the Police first
  • respect each other’s right to their chosen lifestyle and be understanding and tolerant of everyday living
  • work with us to resolve disputes by going to mediation, filling in and sending us diary sheets/witness statements and going to court if need be
  • show consideration to neighbours and not to cause a nuisance to them, their guests or Association staff and contractors.

Community Trigger (ASB Case Review)

What Is The Community Trigger?

If you've reported an Antisocial Behaviour incident several times (usually three) and you need more help, you can then look to use the Community Trigger. This is sometimes called the ASB Case Review. It gives any victims of persistent Antisocial Behaviour the right to request a multi-agency case review of their case, where a local limit, known as a threshold, is met. 

Agencies can include councils, the police, local health teams and registered providers of social housing. If included, they will all have a duty to carry out a case review when the local threshold has been met when someone requests one. 

Each Local Authority has its own application process and threshold. To find out what you need to do, you should contact your Local Authority.

If you'd like to know more about the Community Trigger (ASB Case Review) and what happens during one, visit the gov.uk website.

Crime and CrimeStoppers

If you think crime is happening and you would prefer to report it anonymously, CrimeStoppers are a charity, to allow just that. In all their years of operating, nobody has ever been identified after giving information about a crime.

From arson to burglary, human trafficking, fraud or drunk or uninsured driving, all these and more can be reported via the Crimestoppers website or on 0800 555 111. 

You don't have to give your name and CrimeStoppers are not the police.