Customer EDI Forum - Resident Voice and Influence Panel - Website

Attendees: 

RVIP Members: Fatou (FO), Louise (LH)

Staff: Madeleine (MS), Bali (BN)

• A complaint has been raised about shoe covers not always being worn and customers may be uncomfortable to say they would like staff to wear them. Communication to contractors and staff will be shared to ensure staff have shoe covering when they visit properties.
  
  
• The issue of flags being displayed was discussed following a complaint where a customer felt uncomfortable - partially those from Ethnic minority backgrounds. The matter was discussed, and it was agreed that whilst customers are entitled to freedom of speech or expression on their own property, it may be making others feel threatened or uncomfortable in their own community. People don’t always have malicious intent in mind, however this could be interpreted in different ways.
  
  
• Estuary have published a post recently regarding Hate Crime. A suggestion has been made that we post regarding being mindful of other peoples feelings, or how displaying flags and the impact of how these may make others feel.
  
  
• FO asked how can Estuary make sure all voices are heard from under represented groups. It was suggested this Forum was advertised by RVIP facebook, and shared by Estuary; to encourage other residents to attend.
  
  
• FO agreed to write her story to be published on RVIP page, encouraging others to share their stories.
  
  
• MS to include Customer EDI section on our website; encouraging residents to join and bring new topics for discussion.