Housing Ombudsman Self Assessment 2024-25

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Housing Ombudsman Self Assessment with the Housing Ombudsman Complaint Handling Code - 2024-25

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As a member of the Housing Ombudsman Scheme, we must comply with the Housing Ombudsman Complaint Handling Code. As required, we have reviewed our complaint-handling processes to ensure that they align with the requirements of the code.

Our 2024-25 self assessment is below.

Alternatively, this document and be downloaded and printed — Housing Ombudsman Self Assessment - 2025[pdf] 461KB

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