It's important to note that rent will continue to be payable until the keys to the property are returned.
If the deceased person was receiving Housing Benefit or Council Tax Support, you will need to tell their local authority. Any housing benefit entitlement will stop at the end of the week of the person’s death. You can use the government's Tell Us Once service — What to do after someone dies: Tell Us Once - GOV.UK
If Universal Credit was in payment, you must let the Department for Work and Pensions (DWP) know. This can be done using the Bereavement Service Helpline 0800 151 2012
One of our Income Officers can let you know how much the rent and service charge is for each week or month. If you know when the tenancy will end, we can calculate if there will be any credit or rent arrears on the rent account.
Where there is the possibility of money owed back, eg a credit on the rent account, we must wait until the tenancy is ended before we can calculate any refund due. We also need to check there hasn’t been any Housing Benefit or Universal Credit overpayments. We rely on the government department coming back and letting us know, which can take up to 28 working days. Any credit will be returned to the estate of the deceased person. Any credit is normally paid back to the bank account where we received the money from.
If the account is left with arrears, we will discuss this with you.