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Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.
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News
Annual Report - 2023-24
Our Annual Report for 2023-24 is now available. Find out what we've been doing over the past year and what we have planned. You can also read all our recent annual and financial reports. ...
Customer Services Switching to a New Phone System on 11 December
We’re upgrading! On 11 December, our Customer Services team will move to a new phone system to improve service quality and ensure better communication. What to Expect: No downtime is ex...
Updating Your Details Email
We know there’s a lot of - ahem - interesting emails out there, especially at this time of year, but we wanted to let everyone know we sent an email on Tuesday 3rd December with a link to a form...
Temporary Phone Line Closure for Estuary Services
We wish to inform our customers that the phone lines for Estuary services will be temporarily unavailable: Closure Start: 12:30 PM, Friday, 13th December Reopening: 8:30 AM, Monday, 16th Dece...
Catch up on all the latest goings on
Events
22nd Oct - Let's Talk - Essex Police Visit
Essex Police will be with us on the Woodgrange Drive Estate at Centre Place, Prospect Close, Southend, Essex SS1 2JD on Tuesday 22nd October, between 4pm and 5pm. They'll be there to listen to your ...
5th August - Estuary In Bloom Competition Closes
Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...
26th August - Bank Holiday
Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...
29th July - Board of Management Meeting
29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...
Catch up on all the latest events
Customer Engagement and Resident Voice and Influence Panel
We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.
Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.
What's on your mind?
If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....