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You can access more of our services 24 hours a day, seven days a week through your online account.
Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.
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News
New Repairs Email Address Launched!
We’ve listened to your feedback and are excited to introduce a new email address for reporting non-urgent repairs! Why use the new email? Easier tracking – Keep a written record of you...
Estuary and CHP Exploring a Potential Merger
Over the past few months, we have been busy working on our new 2025-30 Corporate Strategy. Thank you to all customers who were involved in this process, your input is vital in shaping our future. A qu...
Please Don't Smoke When We're Working in Your Home
We ask that you don't smoke when our staff, agents or contractors are working in your home. We want to make sure our employees are kept safe from the effects of passive smoking, so if you're smoking w...
Changes to Your Rent
Video not for you? View the Rent Changes 2025 Video Transcript Why are Rents Changing? Like many other housing associations, we face increasing costs associated with maintaining and improving your...
Catch up on all the latest goings on
Events
22nd Oct - Let's Talk - Essex Police Visit
Essex Police will be with us on the Woodgrange Drive Estate at Centre Place, Prospect Close, Southend, Essex SS1 2JD on Tuesday 22nd October, between 4pm and 5pm. They'll be there to listen to your ...
5th August - Estuary In Bloom Competition Closes
Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...
26th August - Bank Holiday
Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...
29th July - Board of Management Meeting
29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...
Catch up on all the latest events
Customer Engagement and Resident Voice and Influence Panel
We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.
Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.
What's on your mind?
If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....