We're receiving reports of people visiting our properties claiming to work for us, who do not. 
Please be aware all our teams will have staff ID with them. Please check this before letting anyone into your home.

Estuary Housing Association

Switchboard: 0300 304 5000 Repairs: 0808 169 1969 info@estuary.co.uk
Estuary Housing Association
  1. image-Make a Payment@2x.png How To Pay Your Rent

    The different ways you can pay and keep up to date with your rent.
  2. image-Your Tenancy Info-Find a Home@2x.png Estuary and CHP Merger

    Find out more about our merger with CHP.
  3. image-Contact Us@2x.png Contact Us

    We want to hear from you! Feedback, compliments and complaints.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Popular Pages

  1. image-Asset 6@2x.png About Us

    About Estuary Housing Association, our values, principles, priorities and strategies.
  2. image-Repairs@2x.png Repairs

    How to report a repair and what an emergency repair is.
  3. image-Your Tenancy Info-Find a Home@2x.png Building Safety

    Ways we keep you safe and what you can do, too.
  4. image-15752.png Financial Help and Assistance

    Financial help and advice

News

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Louise's Story

Hi, I’m Louise, a member of The Residents’ Voice and Influence Panel – and I’m registered Deaf. I was born hearing but developed severe ear infections as a child, leading to...

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Estuary Housing Association and CHP merging to create Delta Housing

In March 2025, we announced plans to explore a merger with Chelmsford-based CHP (Chelmer Housing Partnership) and recently consulted with customers on the proposed merger. At special meetings in Dece...

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Update to our phone line opening hours – Friday 19th December

Please note that on Friday 19th December, our phone lines will now remain open until 3.00pm. Our lines will reopen as usual on Monday 22nd December at 8.30am. The repairs line 0808 169 1969 will rem...

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Invisible Struggles, Real Impact: My Life With Disability

We’re grateful to a customer who has generously shared their personal experience of living with a disability. Their story provides an honest and powerful insight into the realities of fluctuatin...

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Events

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Merger Consultation, Uttlesford

Wednesday 22st October, 10:30-12:00...

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Merger Consultation, Tendring

Tuesday 21st October, 10:30-12:00...

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Bexhill Drive Community Action Day
Bexhill Drive Action Day

Wednesday 15th October 2025...

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Merger Consultation, Thurrock

Wednesday 15th October, 10:00-12:30...

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Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints