We're making phone calls to some customers to understand their support needs better. Calls will come from 0300 304 5000.
Our officers may also ask you some questions about support needs when you contact our call centre.

What is Your Online Account?

You can access more of our services 24 hours a day, seven days a week through your online account.

Make a payment, report a repair, view your statements, check on a repair request, raise an issue and much more.

Events

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22nd Oct - Let's Talk - Essex Police Visit

Essex Police will be with us on the Woodgrange Drive Estate at Centre Place, Prospect Close, Southend, Essex SS1 2JD on Tuesday 22nd October, between 4pm and 5pm. They'll be there to listen to your ...

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5th August - Estuary In Bloom Competition Closes

Estuary in Bloom Competition Closes Our ever-popular Estuary in Bloom is back for 2024 and we're looking forward to seeing your fabulous entries this year. Get your photos over to involvemen...

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26th August - Bank Holiday

Summer bank holiday. Our offices will be closed, but our emergency repairs line will still be available. Don't forget, you can use our repairs chatbot via the portal too, 24 hours per day!...

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29th July - Board of Management Meeting

29th July 2024 - 4pm-6.30pm Our board meets regularly. All meetings in 2024 are expected to take place at Maitland House in Southend-on-Sea. If you would like to observe a board meeting, please ...

Resident Voice and Influence Panel (Formally FER)

Customer Engagement and Resident Voice and Influence Panel

We’re always looking for ways to better our services. We want our customers to get involved and help us be the best we can be. Our engagement programmes include our customers, staff and board members – allowing everyone to share information, ideas and power.

Have your say with the Resident VIP. The Resident Voice and Influence Panel was founded in 1999 and is a group of resident volunteers who are keen to work on your behalf.

 

 Get Involved Resident Voice and Influence Panel

What's on your mind?

What's on your mind?

If you've got a suggestion about the website or our services, you'd like to pay a compliment to a member of the team, or something hasn't gone the way it should have, please let us know....

Feedback, Compliments and Complaints