Antisocial Behaviour

What is Antisocial Behaviour (ASB)?

The Law says that antisocial behaviour is “any behaviour that causes or is likely to cause harassment, alarm or distress.” It can be anything from low level persistent nuisance to serious violent behaviour. It includes all behaviour that harms residents’ quality of life in and around their homes.

Some examples of antisocial behaviour are neighbour nuisance, vandalism and graffiti, noise nuisance, misuse or serious neglect of gardens, nuisance from pets, car crime, drug-related crime, verbal abuse, intimidation, domestic abuse and racial harassment.

 

Our Approach

We aim to promote a safe and secure environment for people to live in, and tackling and reducing antisocial behaviour is important to us.
We set out clear requirements of our tenants in Tenancy Agreements and estate wide Good Neighbour Agreements (GNA), and we take enforcement action where appropriate.
We work in partnership with our tenants, leaseholders and other agencies to prevent and deal with antisocial behaviour.

  • To report ASB, please call 0300 304 5000, request diary sheets or fill in our online ASB reporting form.
  • Remote Reporting App icon You can also download the remote reporting app. It is free and easy to use.  Go to the app store (Apple) or Google Play (Android) and search ‘Remote Reporting App’.  This allows you to easily send attachments, such as sound recordings, photos, videos and files. Once you have submitted your form, you can log a new report, review your cases and change your details.

For help with using the app, please see the ReMote_App_User_Guide.pdf [pdf] 586KB
If you would prefer a printed version of the User Guide, please contact us on 0300 304 5000 or email info@estuary.co.uk and we will send one to you.

Before reporting ASB to us

You should first try speaking to your neighbour. We recommend that you use a Dear Neighbour Card when ASB first starts [pdf] 62KB. It is likely your neighbour would prefer you to speak to them first before contacting us, as they may not be aware they are causing a problem.

Crime and CrimeStoppers

If you suspect criminal activity is taking place and you would prefer to report it anonymously, CrimeStoppers are a charity, set up in 1985, to allow just that. In all their years of operating, nobody has ever been identified after giving information about a crime.

From arson to burglary, human trafficking, fraud or drunk or uninsured driving, all these and more can be reported via the Crimestoppers website or on 0800 555 111. 

You don't have to give your name and CrimeStoppers are not the police. 

Common Antisocial Behaviour Myths

At times, it can be tricky to understand whether or not a person's actions constitute antisocial behaviour, or where responsibility lies for dealing with ASB. Our ASB Common Myths Document.pdf[pdf] 103KB will help to demystify some of these issues.