Please, Treat Staff as You Would Expect to be Treated

Our staff are trained to respond politely and courteously to you and it can be very upsetting if you are rude or behave badly towards them. You are reminded we will not tolerate this kind of behaviour.

While we all accept a level of frustration, swearing is totally inappropriate and can be stressful for our team. Abuse of any kind will be taken seriously and telephone calls will be terminated if necessary. You will receive a written warning about acceptable behaviour in accordance with your tenancy agreement and this could affect the services we provide to you.

By Phone

Blue Phone

By Phone

General enquiries: 0300 304 5000

Repairs:0808 169 1969 - 24 hours for emergencies, all other repairs 8am-5pm, Mon-Fri, except public holidays.

Our current office hours are Monday to Friday - 8am-5pm, 24 hours for out of hours emergencies.

Woodgrange Drive Estate security, available from 5pm-5am 07582 053 175.

By Email

Envelope for Email

By Email

You can email us your enquiry by writing to: or use our online enquiry form

If you have some feedback for us, whether that be a compliment, complaint or suggestion, this can be sent to

When e-mailing rent statements to you, we will use Egress, a secure email system

You can contact the GEMs cleaning team direct

When sending us an email, please include your full name, address and date of birth in order for us to identify you quickly and easily.

By Social Media

Thumbs Up in Blue

Social Media

See our latest updates and message us on Facebook and Twitter

When private messaging us via these pages, please include your full name, address and date of birth in order for us to identify you quickly and easily.

Spot a Mistake?Blue question mark

If you have found something that's not quite right with our website, report it using our  website reporting form.

Please note: this form is for reporting website issues only. For other enquiries, please use the form in the "by email" section.

Press and Media Enquiries

All media enquiries and interview requests should be made to the Communications Manager on 0300 304 5000 or email between 9am and 5pm, Monday to Friday.

For all urgent out of hours press enquiries please call the Communications Manager on 07738 455102

Security Information

However you choose to contact us, due to data protection, we must validate your identity before we can proceed with your enquiry. 

To enable us to assist with your enquiry efficiently, please include your address and date of birth within the body of your message.

Please do not put any personal details on public social media posts or comments. 

Find Us

We have two sites, our head office, based in central Southend-on-Sea and our housing office, located on our Woodgrange Drive estate. 

Due to the current Covid-19 outbreak, both offices are currently closed to the public. 

Maitland House

Registered Office

Maitland House
8th & 9th Floors
Warrior Square


Travel to Maitland House: 

By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central.

By bus: Local buses to Central Southend stop regularly outside Maitland House.

Departments at Maitland House

  • Executive Team
  • Corporate Services
  • Human Resources
  • Finance
  • ICT
  • Asset Management
  • New Business & Development
  • Support & Care

Centre Place

Housing Office

Centre Place
Prospect Close
Southend on Sea


Travel to Centre Place: 

By rail: London Liverpool Street to Southend Victoria or London Fenchurch Street to Southend Central or Southend East

By bus: Local buses 7, 8 or 26 pass Woodgrange Drive regularly.

Services and Departments at Centre Place

  • Tenancy
  • Income 
  • Allocations
  • Welfare Advice 
  • Customer & Community Engagement 
  • Leasehold Services
  • Nursery

Translators and Interpreters

We will consider providing translations and transcriptions of all corporate documents, letters and other written communication to residents.
We will consider providing interpreters and signers where necessary to assist communications between staff and residents. 
We will endeavour to ensure this service is communicated in diverse formats to ensure accessibility for all and that staff are aware of our commitment. 

Translation Panel with 0300 number