How to Give Us Feedback

We want to ensure that the services we provide meet both our published standards and the needs of our customers. Your views are important to us and your feedback, be that a compliment, complaint or suggestion will be taken seriously. We use your feedback to learn lessons as to how things could be done differently and to improve future services.

If you wish to provide us with feedback you can do so by either completing our online feedback form through or emailing, alternatively, if you do not have access to these options then please contact us on 0300 304 5000 or write to Estuary Housing Association, 9th Floor Maitland House, Southend, SS1 2JY

You can also view our Customer Feedback Service Guarantee

How we define customers

Anyone who receives or requests a service from us and the people acting on our behalf, including:

  • Residents
  • Leaseholders
  • Service Users
  • Applicants for accommodation
  • Neighbours of Estuary properties
  • Consultants and contractors
  • Job applicants
  • Advocates for residents with special needs
  • Creditors

If you prefer, you can give us feedback online using the form below:

Online Feedback Form

Note: Questions marked by * are mandatory

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