Our Annual Complaints Performance and Service Improvement Report is Now Available | News

  1. Contrast:
  1. Accessibility Statement

Search the Estuary website

Advanced options
  1. Your Home
    1. Finding a Home
    2. Tenants
      1. Carrying Out Home Improvements
      2. Tenancy Overview
      3. How To Pay Your Rent
      4. Rent and Service Charges
      5. Lettings Policy
      6. Tenancy Policy
      7. Kings House - Gas Repair Updates
    3. Leaseholders and Owners
      1. Selling a Leasehold Property
      2. Leaseholder Service Charges
      3. Private Retirement Homes
    4. Shared Ownership
      1. Shared Ownership - Property Search
      2. Resale and Staircasing
      3. Shared Ownership Application
    5. Repairs, Maintenance and Safety
      1. Aids and Adaptations
      2. Building Safety
      3. Condensation, Damp, Mould and Ventilation Systems
      4. Cleaning and Gardening
      5. Repairs
      6. Maintenance Videos
      7. Storage Heaters
      8. Works to your Home
    6. Get Involved!
      1. Lessons Learnt Project Group
      2. Resident Newsletter
      3. Axis Community Funding
      4. Customer Voice Roadshows
      5. Customer Engagement Strategy
      6. Estuary in Bloom
      7. TSM Survey - Tenant Satisfaction Measures
      8. Resident Voice and Influence Panel
    7. Market Rent
    8. Financial Help and Assistance
    9. Anti-Social Behaviour - ASB
      1. ASB Policy
  2. Supported Living
    1. Community Support
    2. Supported Living
      1. Supported Care Properties
    3. Voice Newsletter
  3. Careers
    1. Equality, Diversity and Inclusion
  4. About Us
    1. Equality, Diversity and Inclusion at Estuary
      1. Equality, Diversity and Inclusion Strategy
      2. Equality, Diversity and Inclusion Policy
      3. Equality, Diversity and Inclusion Action Plan
    2. Events
    3. Who We Are
      1. Executive Team
      2. Board and Committee
    4. Governance, Compliance and Policy
      1. Procurement - Work With Us
      2. Regulation and Co-Regulation
      3. Board of Management Meetings Summary
      4. Governance Framework
    5. Reporting
      1. Performance Information Summary
      2. Annual and Financial Reports and Strategies
      3. Tenant Satisfaction Measures
    6. Customer Services
    7. Safeguarding
      1. Modern Slavery and Human Trafficking
      2. Duty of Candour Policy
      3. Domestic Abuse
      4. Clare's Law
    8. Service Standards - Our Promise
      1. Customer Service Standard
      2. Estate Services Standard
    9. Useful Links
  5. Contact Us
    1. Our Secure Mail System
    2. Website Feedback
Back to the blog

Our Annual Complaints Performance and Service Improvement Report is Now Available

We're pleased to say our Our Annual Complaints Performance and Service Improvement Report is available now. 

The report lays out our aims and focus for the year and how we expect to improve, as well as details of volumes of complaints and complaints types. 

Although of course we hope you don't ever need to, you can make a complaint here on our site. You can also make suggestions and pass on compliments here, too. 

Posted on at

This website makes use of Essential Cookies, as defined in the UK GDPR, in order to function and to improve your security, e.g. when submitting forms. These Essential Cookies are only for security and site function, and do not track individuals in any way.

In order to better understand your needs and to improve our services to you, this website may also make use of some cookies that are used for traffic analytics or other behavioural statistics ("Analytics Cookies"): more details can be found on Cookie Policy . If you are happy to accept these Analytics Cookies, please press the Accept button; if you are not happy to accept these Analytics Cookies, please press Decline. If you Decline, this site will still work correctly but some third party services (such as some videos or social media feeds) may not display.

 

Please choose a setting: