Our officers may also ask you some questions about support needs when you contact our call centre.
Our officers may also ask you some questions about support needs when you contact our call centre.
What is Section 20
We are obligated to consult with you regarding your service charge when we know it’s going to go over a certain amount.
Landlords must serve a Section 20 notice to leaseholders when planning on entering a contract longer than 12 months, and where the required contribution from leaseholders is over £100 for a service.
Energy Consultation Documents
We've recently written to all customers affected by the Section 20 Energy Consultation, which ends on the 23rd January 2025.
Below are the letters which were send and some further information which may be useful to you in making a decision.
This information will be removed from our site at 8am on 31st January 2025.
Letter To Residents V4.1[pdf] 90KB
Why is This Important?
Energy prices have been rising significantly in recent years, and unfortunately, they are expected to keep going up. Since the energy used in communal areas isn’t covered by the domestic price cap set by Ofgem, we have to buy it through the commercial market, which can be more expensive.
Getting the Best Price for Communal Energy
To keep costs as low as possible, we have to make quick decisions when buying energy, as prices can change quickly. Normally, we would consult with residents on these types of decisions, which usually takes about three months. However, because energy prices fluctuate so much, we can’t follow this usual consultation process without risking higher costs.
What We’re Doing
We’ve asked the First-tier Tribunal Property Chamber (Residential Property) for permission to skip the typical consultation requirement (as outlined in Section 20 of the Landlord and Tenant Act 1985). This would allow us to act faster in purchasing energy at the best possible price for everyone.
Once we receive a decision from the tribunal, we will share the outcome with you here.