Summary for Q2, 2024-2025 Combined Residents
The survey for Q2 2024/25, carried out in August and September 2024, found that 67% of combined residents are satisfied with the overall service provided by Estuary Housing Association.
Generally, as will be shown throughout this report, satisfaction has increased slightly compared with the previous survey.
Four measures received satisfaction levels above 70%, including residents being treated fairly and with respect (81%), the provision of a safe home (76%), the home being well maintained (73%) and keeping residents informed (72%).
However, three measures fall below 60%; Estuary's approach to handling anti-social behaviour (59%), the way Estuary listens to residents' views and acts upon them (56%), and the handling of complaints (41%). However, these are often the lowest-performing measures for social landlords.
Summary for Q2, 2024-2025 Low Cost Rental Accommodation
Almost three-quarters of residents are satisfied with the overall service provided by Estuary.
Four other measures received satisfaction levels above 70%, including residents being treated fairly and with respect (85%), the provision of a safe home (79%), the home being well maintained (78%) and keeping residents informed (74%).
Only two measures fall below 60%; the way Estuary listens to residents' views and acts upon them (59%), and the handling of complaints (40%). However, these are often the lowest-performing measures for social landlords.
Below each measure are the average scores for Acuity clients in England for 2023/2024.
Almost three-quarters of residents are satisfied with the overall service provided by Estuary.
Four other measures received satisfaction levels above 70%, including residents being treated fairly and with respect (85%), the provision of a safe home (79%), the home being well maintained (78%) and keeping residents informed (74%).
Only two measures fall below 60%; the way Estuary listens to residents' views and acts upon them (59%), and the handling of complaints (40%). However, these are often the lowest-performing measures for social landlords.
Below each measure are the average scores for Acuity clients in England for 2023/2024.
Almost three-quarters of residents are satisfied with the overall service provided by Estuary. other measures received satisfaction levels above 70%, including residents being treated fairly and with respect (85%), the provision of a safe home (79%), the home being well maintained (78%) and keeping residents informed (74%).
Only two measures fall below 60%; the way Estuary listens to residents' views and acts upon them (59%), and the handling of complaints (40%). However, these are often the lowest-performing measures for social landlords.
Below each measure are the average scores for Acuity clients in England for 2023/2024.
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