Our Water Management Policy

Effective water management is essential to protecting health and safety. Our  Water Management Policy explains how we manage water systems in the homes and buildings we own or manage to reduce the risk of waterborne hazards, including Legionella. The policy sets out our legal responsibilities and the measures we take to monitor, maintain and control water systems to keep residents safe.

What Is Legionnaires' Disease?

What is Legionnaires’ disease?

Legionnaires’ disease is a form of pneumonia. It is caused by inhaling small droplets of water which have been contaminated by legionella bacteria. Legionnaires’ disease most commonly affects the elderly, or people with chest and lung problems. Not everyone exposed to legionella becomes ill.

Where Is Legionella Found?

Legionella bacteria is normally found in streams, rivers and lakes. However, when conditions are right, they can also enter a home’s water system.

Legionella bacteria is most likely to grow where water is stored between 20-45°C, and where there is sludge, rust or limescale present for the bacteria to feed upon and multiply.

How Can You Catch Legionnaires' Disease?

Inhaling contaminated water droplets, such as those from a shower. You cannot catch it from drinking contaminated water.

What Should I Do To Keep My Home Safe?

  • Keep all shower heads and taps clean and free from limescale build up, mould or algae growth.
  • Ensure your boiler is set to heat water to 60°C.
  • Flush through showers and taps for 2 minutes before their first use after a period of non-use (e.g. after you have been on holiday, or if a room has not been used for a week or more).

If you notice any of the following please contact repairs on 0808 169 1969 or 0300 304 5000

  • The cold water is still running warm after you have initially run off any water which may have accumulated in the pipes. It should not be over 20°C
  • There is any debris or discolouration in the water
  • The boiler is not working properly, particularly if the water is not coming out of the taps at a sufficiently high temperature. It should come out of the tap at a temperature of 50°C after it has run for a minute at the longest.
  • If you have a water tank please advise us if the lid is missing or damaged.

How To Prevent Legionnaires' Disease

In order to prevent Legionnaires' disease, it's best to keep in mind:

  • Keep hot water hot
  • Keep cold water cold
  • Water needs to be kept circulated.