Annual Report - 2023-24 | News

  1. Contrast:
  1. Accessibility Statement

Search the Estuary website

Advanced options
  1. Your Home
    1. Finding a Home
    2. Tenants
      1. Delta Resident Information Pack
      2. You Said, We Did
      3. Home Visit Programme
      4. Carrying Out Home Improvements
      5. Tenancy Overview
      6. How To Pay Your Rent
      7. Rent and Service Charges
      8. Lettings Policy
      9. Tenancy Policy
      10. Kings House - Gas Repair Updates
    3. Leaseholders and Owners
      1. HomeBuy Customers FAQs
      2. Selling a Leasehold Property
      3. Leaseholder Service Charges
      4. Private Retirement Homes
    4. Shared Ownership
      1. Shared Ownership - Property Search
      2. Resale and Staircasing
      3. Shared Ownership Application
    5. Repairs, Maintenance and Safety
      1. Aids and Adaptations
      2. Building Safety
      3. Condensation, Damp, Mould and Ventilation Systems
      4. Cleaning and Gardening
      5. Repairs
      6. Maintenance Videos
      7. Storage Heaters
      8. Works to your Home
    6. Get Involved!
      1. Resident Newsletter
      2. Lessons Learnt Project Group
      3. Customer Voice Roadshows
      4. Customer Engagement Strategy
      5. Estuary in Bloom
      6. TSM Survey - Tenant Satisfaction Measures
      7. Resident Voice and Influence Panel
    7. Market Rent
    8. Financial Help and Assistance
    9. Anti-Social Behaviour - ASB
      1. ASB Policy
  2. Supported Living
    1. Community Support
    2. Supported Living
      1. Supported Care Properties
    3. Voice Newsletter
  3. Careers
    1. Equality, Diversity and Inclusion
  4. Contact Us
    1. Estuary and CHP Merger
      1. Estuary and CHP Merger Details
      2. Estuary and CHP Merger FAQs
    2. Our Secure Mail System
    3. Website Feedback
  5. About Us
    1. Equality, Diversity and Inclusion at Estuary
      1. Equality, Diversity and Inclusion Strategy
      2. Equality, Diversity and Inclusion Policy
      3. Equality, Diversity and Inclusion Action Plan
    2. Events
      1. Past Events
    3. Who We Are
      1. Board and Committee
      2. Executive Team
    4. Governance, Compliance and Policy
      1. Policies
      2. Procurement - Work With Us
      3. Regulation and Co-Regulation
      4. Board of Management Meetings Summary
      5. Governance Framework
    5. Reporting
      1. Annual and Financial Reports and Strategies
      2. Performance Information Summary
      3. Tenant Satisfaction Measures
    6. Customer Services
    7. Safeguarding
      1. Modern Slavery and Human Trafficking
      2. Duty of Candour Policy
      3. Domestic Abuse
      4. Clare's Law
    8. Service Standards - Our Promise
      1. Anti Social Behaviour Standard
      2. Repairs Service Standard
      3. Customer Service Standard
      4. Estate Services Standard
    9. Useful Links

Our offices will be closed for Easter weekend from 5pm on Thursday 2nd April and will reopen on Tuesday 7th April at 8.30am, but our emergency repairs line will still be available during this time on 0808 169 1969.

Back to the blog

This website makes use of Essential Cookies, as defined in the UK GDPR, in order to function and to improve your security, e.g. when submitting forms. These Essential Cookies are only for security and site function, and do not track individuals in any way.

In order to better understand your needs and to improve our services to you, this website may also make use of some cookies that are used for traffic analytics or other behavioural statistics ("Analytics Cookies"): more details can be found on Cookie Policy . If you are happy to accept these Analytics Cookies, please press the Accept button; if you are not happy to accept these Analytics Cookies, please press Decline. If you Decline, this site will still work correctly but some third party services (such as some videos or social media feeds) may not display.

 

Please choose a setting: