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Changes to Rent
What does this mean for you?
Each year your rent will change. Here we look at Frequently Asked Questions about those changes.
FAQs - Rent
How is My Rent Set and Increased?
This will depend on the tenancy type you have. Please see Rent and Service Charges | Estuary which details the different types and how the rent is set.
You will always receive the required notice before any changes to your rent. The letter will tell you what tenancy (tenure) type you have and what the rent increase will be.
What If I Can't Afford My Rent?
Contact us immediately. We can offer advice, payment plans and connect you with support services. Ignoring arrears can lead to additional charges or legal action, so it’s important to address any difficulties quickly. We’re here to help and work with you to find a solution that meets your needs.
Why Did My Rent Increase?
Rent increases are usually due to inflation and are necessary to maintain properties and services.
Why are Rents Different for Similar Properties?
Different things can affect rent, including property size, features, like a garden or parking, the location or your tenancy type.
FAQs - Service Charges
What are Service Charges?
These cover the costs of maintaining and servicing communal areas and facilities, like cleaning, utilities, repairs and building insurance.
Why Do I Pay Service Charges?
These charges pay for the upkeep of shared areas and services. It's a legal requirement in your tenancy agreement.
What's Included in My Service Charge?
It depends on your property and estate. A full breakdown of your specific charges is included in your rent change letter.
Why Do Service Charges Vary?
Different properties have different services and facilities. The number of residents sharing costs is also taken into account.
How are Service Charges Calculated and Increased?
We estimate costs based on past data and projected changes, then split the costs among residents. Service charges are reviewed annually, and increases may occur due to rising costs. We'll let you know about any changes. There is no set percentage increase for service charges as they are based on actual costs.
What If I Can't Pay My Service Charge?
If you’re struggling to pay, contact us as soon as possible. We can discuss payment options, such as setting up an affordable repayment plan, or connect you with financial support services. Ignoring arrears can lead to additional charges or legal action, so it’s important to address any difficulties promptly. We’re here to help and work with you to find a solution that meets your needs.
What If I Disagree With My Service Charges?
Call us on 0300 304 5000 or email info@estuary.co.uk and we'll provide a detailed breakdown. You can escalate your concerns if needed.
What's a Sinking Fund?
A sinking fund can also be called a replacement provision fund. This is money collected within the service charge and in put in separate pot. This then helps contribute to the future replacement of things like lifts, flooring, door entry systems.
Other Important Information
- Management Fees: These cover the costs of administering the property, like arranging repairs and handling resident queries.
- Building Insurance: This covers the building structure itself (not your belongings) against major damage.
- Section 20 Consultation: This is a legal process where we have to consult with leaseholders before major works or starting long term contracts..
- Reporting Issues: Report any service issues (like missed cleaning) to our customer service team immediately.