Key Points from Building Safety Quarterly Meeting September 2025
1. Welcome by Bali Nahal, Assistant Director Customer Services, and Introductions
2. Windows
- Chris Rutter, Interim Compliance and Health and Safety Lead, advised authorisation has been given to instruct a company to service all external doors and windows. Windows that are broken or faulty will be prioritised. All residents will be written to by the end of September. This first service cost will paid for by Estuary.
3. Balcony Reparation
- Chris Rutter advised a contractor has been agreed and the correct material has been identified for replacement. These will be looked at on a case-by-case basis.
4. Parking
- Susan Harland, Housing Operations Manager, advised new signage is being installed 15th September out the front of Vickers House to prevent people parking there, over the dropped kerb and pavement. PCM have been reminded to ticket people in this area and visit regularly.
5. Anti Social Behaviour
- Susan Harland advised no official reports were received between January- September. ASB reports have recently been made and a Housing Manager is progressing with an investigation. Updates on cases can only be given to those who make an official report.
- Residents are encouraged to report safety or ASB concerns:
Email: info@estuary.co.uk
Phone: 0300 304 5000
Use the ReportIt app
6. Building Safety Walkabout
- Poll to be sent for walkabout options week commencing 29th September with Chris Rutter and Tanveer Riaz, Building Surveyor.
7. Lower ground car park
- Customers reported box in front of gate to manually open has been misused. Date of works to be confirmed.
8. Window Cleaning
Window clean included in service charge has not been completed. Service Charge Manager to look into. Customers can email service.charge@estuary.co.uk if they have any queries regarding their service charges.
Next Steps
A Building Safety Walkabout will be scheduled for end of September 2025, followed by the next quarterly meeting.
Service Charge Manager will be invited to the next meeting.
Next Quarterly Meeting 3rd December 2025, Teams link to sent via email.